“Vanilla Chill" hereby informs users of the website, in compliance with article 5 of organic law 15/1999, of 13 december, on data protection, about its policy on personal data protection with the aim that they can expressly, freely and voluntarily decide whether to facilitate to “Vanilla Chill” the personal data that are required of them when requesting information or when purchasing our products.

therefore, users are informed that any data of a personal nature that they provide will be incorporated into a file, which is duly registered with the general data protection register, which is the property and responsibility of “Vanilla Chill” (tax code: y5863637), and subject to processing with the aim of enhancing and maintaining any mutual collaboration, contractual or business relationship as applicable, as well as for receiving advertising information on all our services.

in the same way, and pursuant to the stipulations of the data protection law, the user may exercise his or her rights of access, correction, cancellation and objection, by sending a written communication to “Vanilla Chill”, c/llull 57, 3º-2ª, 48010 bilbao, enclosing accreditation of his or her identity. the request must include the name, surname(s), and a photocopy of the identity document of the party concerned or of their legal representative, as well as a document accrediting such representation, a letter specifying the details of the request, an address for the purpose of notifications, the date and signature of the requesting party and any documents accrediting the request that is being formulated. if the request does not meet the specific requirements, this must be rectified. with respect to the right of access, this will only be refused if the request does not meet the requirements previously mentioned and no legitimate interest for this purpose is accredited. no compensation will be required for the exercising of these rights.

requests regarding the exercising of the right to cancellation of identification details of users cannot be met if the latter maintain any commercial relationship with “Vanilla Chill”. however, users can oppose the processing of their data with respect to receiving advertising information related with the activities of “Vanilla Chill” and the promotions of our products.

“Vanilla Chill” has adopted the measures of a technical and organisational nature necessary to guarantee the security of the data and avoid any alteration, loss, processing or unauthorised access, taking into account the state of the technology available, the nature of the data stored and the risks to which they are exposed, whether these originate from human action or from the physical or natural medium. measures have been adopted of a technical and organisational nature that aim to comply with basic objectives in security matters such as: confidentiality, understood as a limitation of access to the information by unauthorised persons; integrity, understood as the maintaining of reliable information of quality and availability, understood as a guarantee of access to the information system when requested by an authorised user.

in compliance with law 34/2002 of 11 july on information and email services and the modifications introduced into it by law 32/2003 of 3 november, the general telecommunications act, notice is hereby given that acceptance of this clause implies, in addition to your consent to receive advertising communications about our products, your consent to receiving communications of a different nature that are not incompatible. at all times the user may oppose the processing of his or her data for these purposes and revoke the consent given, it being sufficient to direct a written communication to “Vanilla Chill”, c/llull 57, 3º-2ª, 48010 bilbao or via email to the email address, indicating in the email subject line unregister.

users who have any queries, questions or recommendations regarding our privacy policy, may send these via email to the following email address: