SHIPPING & RETURNS
We do not accept returns because of the environmental impact, however, if you have any issues with a product you have purchased (damaged and/or defective), please email us at firstname.lastname@example.org and we will address them.
In keeping with our mission, Vanilla Chill does not accept returns. Returned products generate 5 billion pounds of waste through returns. Thank you for being earth-friendly. If you do have any issues with your product, please email us and we will address these on a case-by-case basis.
Free shipping for UK and EU countries for a maximum order of 2 pieces. We use paper envelopes and a minimum packaging materials because of the environmental impact.
For orders outside of EU and UK:
depending on where you live, you may be subject to pay a customs fee that we are not responsible for. If you are experiencing any trouble, please email us at email@example.com so we can assist you.
Orders that are shipped outside of Spain may be required to pay additional taxes and duties upon delivery. Knowledge and payment of these fees is the responsibility of the customer. For more information, please check with your local customs prior to placing your order.